Frequently Asked Questions (FAQ)

Will we need to re-certify the interface whenever SIHOT releases an upgrade?

No, SIHOT endeavours to ensure backwards compatibility.

What technical specification will be provided prior to certification?

SIHOT will provide the partner with the required technical specifications. In addition, a contact person will be assigned to the partner during the development and certification process to answer questions.

What if we have questions before certification?

A contact person at SIHOT will be available to answer any questions while you are developing the interface. We will also provide a test environment in our certification system so that you can do your own testing.

What if I need more technical support than the one included in my integration package?

In case you require additional support, more than the cover in the commercial proposal, you can always get a new package or purchase extra hours at the cost of € 250/ hour.

Do we have to go through all test cases?

Yes, all test cases must be checked to ensure that the interface is working correctly. This is a vital part of the certification process. E.g. if a booking engine does not support all test cases, these will be listed in the certificate. It is the responsibility of the partner’s Sales department to inform clients about the functionalities that are not supported by the booking engine.

Can the certification be used for Marketing purposes?

Yes, after a successful certification we allow you to market your solution with the term Certified SIHOT-Interface and we will provide a logo and additional information for this purpose.

Your integration will also have a dedicated profile on our SIHOT Integration Finder, where you will be listed as SIHOT Official Partner.

Do you still have doubts?

Get in touch with us and we will be pleased to assist with your enquiries.