Frequently Asked Questions (FAQ)
Will we need to re-certify the interface whenever SIHOT releases an upgrade?
No, SIHOT endeavours to ensure backwards compatibility.
What technical specification will be provided prior to certification?
SIHOT will provide the partner with the required technical specifications. In addition, a contact person will be assigned to the partner during the development and certification process to answer questions.
What if we have questions before certification?
A contact person at SIHOT will be available to answer any questions while you are developing the interface. We will also provide a test environment in our certification system so that you can do your own testing.
What if I need more technical support than the one included in my integration package?
In case you require additional support, more than the cover in the commercial proposal, you can always get a new package or purchase extra hours at the cost of € 250/ hour.
Do we have to go through all test cases?
Yes, all test cases must be checked to ensure that the interface is working correctly. This is a vital part of the certification process. E.g. if a booking engine does not support all test cases, these will be listed in the certificate. It is the responsibility of the partner’s Sales department to inform clients about the functionalities that are not supported by the booking engine.
Once the integration is certified, is there any costs for the customer to connect my interface?
The customers will be charged with a fee by SIHOT upon the connection of any new interface, varying according to the characteristics of the interface.
What should I do when a client requests to connect my solution to SIHOT?
To connect any new interface, the customer must directly inform his Sales Agent or Support Team of reference at SIHOT. The connection of the interface is subject to the acceptance of the customer to the interface fees.
Once the sales process is completed, our Team will make the necessary configurations for your interface in the client environment and will provide you with the URL and credentials to start your implementation.
Can the certification be used for Marketing purposes?
Yes, after a successful certification we allow you to market your solution with the term Certified SIHOT-Interface and we will provide a logo and additional information for this purpose.
Your integration will also have a dedicated profile on our SIHOT Integration Finder, where you will be listed as SIHOT Official Partner.
Do you still have doubts?
Get in touch with us and we will be pleased to assist with your enquiries.
