SIHOT Connectivity Program has been created for those partners who are willing to independently develop their integration with SIHOT, and therefore for those who do not require extensive technical support.
The access to this program is not available for all integration types, as we already know that some integrations necessarily require a more complex development from both sides. Please check the qualification guidelines for more details.
Dedicated technical support is not foreseen for this program.
However, in case you require any assistance you can always get in touch with us. We will do our best to assist you and try to make your journey as smooth as possible.
According to the request, technical support might be charged with an extra fee of € 250/ hour.
The access to documentation and test environment within the Connectivity Program is free of charge for all qualified integration partners.
Please note that a fee of €160 will be charged when development is completed and the certification call is scheduled.
This fee is necessary to guarantee the availability of our qualified consultants during the certification call. Check the certification process for more details.
In case you require additional support, more than the cover in the commercial proposal, you can always get a new package or purchase extra hours at the cost of € 250/ hour.
If the integration does not pass the certification process, we will provide you with detailed information on how to correct the failed test cases.
When corrections will be applied, you will be able to arrange a new certification call with SIHOT, to verify just the pending use cases.
Yes, all mandatory test cases indicated by the team must be successfully tested to ensure that the interface is working correctly. This is a vital part of the certification process. If any of the test cases discussed during the certification process will not be implemented, that will be listed as a limitation of the interface, and it will be partner's responsibility to inform the clients about missing functionalities or scenarios which have not been considered.
No, SIHOT endeavors to ensure backwards compatibility.
We are constantly working to update our API documentation. If the API documentation required for your specific development is not yet published, do not hesitate to contact us for an evaluation.
The customers will be charged with a fee by SIHOT upon the connection of any new interface. That includes:
To connect any new interface, the customer must directly contact his Sales Agent or Support team of reference at SIHOT. The connection of the interface is subject to the acceptance of the interface fees by the customer.
Once the sales process is completed, our team will make the necessary configurations for your interface in the client environment and will provide you with the URL and credentials to start your implementation.
Yes, after a successful certification we allow you to market your solution as a certified SIHOT interface, and we will provide our logo and additional information for this purpose.
Your integration will also have a dedicated profile on our SIHOT Integration Finder.
Do you still have doubts? Get in touch with us.