Working with Accounts in SIHOT

Types of accounts

There are different types of accounts in SIHOT.

Guest and Client Accounts

Guest and Client accounts are created automatically during check-in for each room. They are used to manage the charges incurred during the guest’s stay.

  • The Guest Account tracks charges and payments specific to the guest.
  • The Client Account is typically used for the guest's client-related activities (e.g., corporate billing, payments on behalf of the guest).

These accounts are shown side by side in the SIHOT interface.

Group Account

A Group account is used when multiple rooms are booked under the same reservation. All charges related to these rooms are grouped under the same account, following the payment instructions in the reservation.

Reservation Account

This account type is used for handling deposits. It is created automatically when a deposit requirement is entered in the reservation.

Miscellaneous Account

Miscellaneous accounts are flexible accounts that can be used for various purposes. Examples include billing for banqueting services, or handling charges for non-guest visitors (e.g., conference attendees).

Search and Display accounts

  1. Open the Search accounts-shortcut in the toolbar:


  1. Call up the account by entering the known details such as: room number, name of the guest and Type of account.


  1. Guest and client accounts are displayed side by side, with the left panels showing charges and payments for the guest account, and the right panels showing those for the client account.




Set a credit limit in an account

The “Credit” field is used in various F&B interfaces, to define a limit for charges posted via the restaurant POS to a guest’s account. If a charge would cause the account balance to exceed this limit, the posting will be declined.

If the field is empty (Credit limit = 0), this typically means there is no limit.

To define a limit in the account:

  • Select Additional Information to access other tabs within the account.
  • Navigate to Detailed information to define the limit.
  • Click Modify in the function pane to apply and save your changes.